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NOTICE: (I) Tracking number could be found at order confirmation email [VIEW YOUR ORDER] or login to your account. (II) The current COVID-19 crisis has impacted the delivery services. If you wish your order to be shipped during this period, you are strongly requested to choose or upgrade your shipment to Registered Express Shipment for faster and safer shipment. Please do read the latest shipping policy. Thank you for your understanding during these times, and stay safe & healthy! (IV) Public Holidays: 1st-3rd May; 7th May; 23rd-26th May

Latest Update on Current Situation: COVID-19 Impact

Hope you're doing well and in good health. We have been welcoming orders as always, however, please kindly take note the followings: 

 

For Domestic Customers

All parcels within Malaysia are shipped with PosLaju.

Kindly be informed that your parcel deliveries might take an extra days (around 3-5 working days) during the extended Movement Control Order (MCO) period. Otherwise, your parcel could arrive in 1-3 working days depending on the delivery arrangement by the pos office.

 

For International Customers 

We have been welcoming orders as always, however, please kindly take note that there may be some heavy delays in deliveries during these times due to the significant reduction and cancellation of flights across the globe and also the border restrictions or prohibitions implemented in most countries to minimise the COVID-19 spread. 

As the delivery standards and schedules cannot be guaranteed until the situation has returned to normal, you are highly encouraged to consider upgrading your shipping method to Registered Express Shipment. The shipping cost might be higher but this allows your package to arrive you faster and safer.

An email will be sent to you in a few days after your order has been placed to update you regarding to available shipping methods at that moment. There might be surcharges depending on your choice of shipping method.

For orders ship to South Korea and China, we can only ship your orders with express shipments.

Click here for shipping policy and frequently asked questions (FAQ).

Thank you for your support and I hope that you and yours stay safe and healthy during these uncertain times. 

 

Many thanks,

Jasmine

1st April 2020

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