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NOTICE: (I) Tracking number could be found at order confirmation email [VIEW YOUR ORDER] or login to your account. (II) The current COVID-19 crisis has impacted the delivery services. If you wish your order to be shipped during this period, you are strongly requested to choose or upgrade your shipment to Registered Express Shipment for faster and safer shipment. Please do read the latest shipping policy. Thank you for your understanding during these times, and stay safe & healthy! (IV) Public Holidays: 31 July-1st Aug

Latest Update on Current Situation: COVID-19 Impact

Hope you're doing well and in good health. We have been welcoming orders as always, however, please kindly take note that there might be some delays in deliveries during these times. 

 

For Domestic Customers

All parcels within Malaysia are shipped with PosLaju.

Kindly be informed that your parcel deliveries might take an extra days (around 3-5 working days) during the extended Movement Control Order (MCO) period. Otherwise, your parcel could arrive in 1-3 working days depending on the delivery arrangement by the pos office.

 

For International Customers 

The COVID-19 crisis has impacted the delivery services in most countries due to the significant reduction of flights across the globe.

We do understand that some countries have gradually resumed their economic and social activities, however, the border restrictions or prohibitions implemented in most countries are still there. 

For certain countries, we can now ship your order with registered small packet but please kindly take note of the delays.

As the delivery standards and schedules cannot be guaranteed, you are highly encouraged to consider upgrading your shipping method to Registered Express Shipment. The shipping cost might be higher but this allows your package to arrive you faster and safer.

An email will be sent to you in a few days after your order has been placed to update you regarding to the available shipping methods at that moment. There might be emergency surcharges charged by the shipping company depending on your choice of shipping method and destination country.

Click here for shipping policy and frequently asked questions (FAQ).

Thank you for your support and I hope that you and yours stay safe and healthy during these uncertain times. 

 

Many thanks,

Jasmine

Updated on 24 July 2020

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